Terms & Conditions

Welcome to Kheyaal Khola. By placing an order with us, you agree to the following Terms & Conditions.

1. Payments

We accept online payments only through:

  • Google Pay (GPay)
  • PhonePe
  • Credit & Debit Cards
  • NEFT / RTGS / IMPS
  • Bank Transfer

Your order will be confirmed only after the full payment has been successfully received.

Cash on Delivery (COD) is not available.

2. Order Confirmation & Cancellation

Please review your order carefully before completing your purchase.

Once an order is confirmed:

  • It cannot be cancelled.
  • It cannot be modified.
  • It cannot be returned except in cases covered under our Exchange Policy.

3. Shipping & Delivery

Shipping

We offer Free Shipping across India.

Orders are shipped through trusted logistics partners such as:

  • Delhivery
  • Ecom Express
  • Xpressbees
  • Or other reliable courier partners based on service availability.

A tracking link will be shared once your order has been dispatched.

Dispatch Time

Orders are generally dispatched within 2–3 working days after payment confirmation.

During festivals, sales, or peak seasons, dispatch may take slightly longer.

Estimated Delivery

Orders are usually delivered within 7–10 working days from payment confirmation.

Delivery timelines may vary depending on:

  • Delivery location
  • Product availability
  • Handcrafted production timelines
  • Courier service delays

4. Returns, Exchanges & Refunds

As all our products are handcrafted, we do not offer returns or cash refunds.

Damaged or Defective Products

If you receive a damaged or defective saree or brass jewellery:

  • Notify us within 24 hours of receiving the package.
  • Share a 360° continuous, uncut parcel opening video clearly showing the issue.
  • The product must be returned within 7 days after approval.

Once verified, we will:

  • Repair the product, or
  • Replace it with the same or an equivalent product at no additional cost.

Any courier charges incurred for an approved replacement will be reimbursed.

Important

Minor irregularities in:

  • handwoven sarees,
  • handcrafted brass jewellery,
  • weaving,
  • texture,
  • motifs,
  • finish,

are natural characteristics of handmade products and should not be considered defects.

5. Pricing

All prices displayed on our website are fixed and non-negotiable.

Our pricing reflects the time, skill, and craftsmanship invested by our artisans while ensuring fair compensation for their work.

6. Product Uniqueness

Every Kheyaal Khola creation is individually handcrafted.

Because of the artisanal process, slight variations may occur in:

  • Weave
  • Texture
  • Motifs
  • Colour
  • Print placement
  • Finish

These variations make every piece unique and are part of its authentic handcrafted charm.

7. Colour Disclaimer

We strive to display product colours as accurately as possible.

However, slight colour variations may occur due to:

  • Studio lighting
  • Photography conditions
  • Screen resolution
  • Device display settings

For brass jewellery, natural oxidation over time is a normal property of the metal and is not considered a manufacturing defect.

8. Care Instructions

Sarees

  • Dry clean only.
  • Store in a cool, dry place.
  • Avoid prolonged exposure to direct sunlight.

Brass Jewellery

  • Store in an airtight or zip-lock pouch after use.
  • Keep away from perfumes, water, and harsh chemicals.
  • Clean occasionally with a soft dry cloth to maintain its shine.

9. Acceptance of Terms

By placing an order with Kheyaal Khola, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

We appreciate your support in preserving the beauty of handcrafted Indian textiles and artisan-made jewellery.

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